Policies
General

Booking conditions

Reservations must be made with sufficient advance notice to guarantee availability. The reservation is only confirmed after full payment of the stay. The maximum capacity is 14 guests, and accommodation is always fully booked. Room layout:

Bedroom 1: 1 double bed + 1 bunk bed (mezzanine)
Bedroom 2: 1 double bed + 1 bunk bed (mezzanine)
Bedroom 3: 1 double bed
Room 4: 1 double bed
Room 5: 1 double bed (or 2 single beds, according to preference)

Stays:

Minimum: 1 night
Maximum: 30 days

Services

Breakfast included.
Meals: Lunch and dinner available by prior arrangement (number of guests and menu to be determined).
Transportation: Optional service through our partner Douro First Tours.
- Contact: +351 935 059 893
- E-mail: dourofirstours@gmail.com
Parking: Available on site.
Pet Hotel Service: Possibility of pet boarding nearby, through the Quinta Equestre da Sardoeira.

Payment

At the time of booking: Full payment of the total stay is required to guarantee the reservation.
At check-in: A security deposit of €600 is required.
Security Deposit Refund: This amount will be refunded to you after your stay (via the same credit card used, if applicable), after verifying the condition of the accommodation and deducting the cost of any damage you may have caused to the property.

Cancellation

Free cancellation up to 2 weeks before the check-in date, with a full refund of the amount paid.
After these deadlines, no refunds will be issued.
To cancel, please contact us by phone: +351 962 736 161 | +351 934 504 124 or email: reservas@casadoferrao.pt

Schedules

Check-in: from 2 PM to 6 PM (flexible, subject to availability)
Check-out: until noon (12:00) (flexible, subject to availability)

Pets

Casa do Ferrão does not accept pets (“no pet friendly”). However, there is the possibility of boarding animals at nearby facilities – Quinta Equestre da Sardoeira, by direct reservation.

Parking lot

Free private parking is available for guests.

Use of facilities and equipment

Casa do Ferrão is limited to providing guests with the accommodations, indoor and outdoor spaces, swimming pool, furniture, equipment, and other amenities existing on the property, under normal operating and conservation conditions. The use of facilities and equipment is carried out freely and under the responsibility of the respective users, who are responsible for using them prudently, appropriately and exclusively for their intended purposes, respecting the applicable rules and instructions for use and safety. Casa do Ferrão does not provide security, escort, or supervision services for guests using the facilities, pool, or equipment. Whenever any anomaly, malfunction or deficiency is detected, the guest must suspend the use of the space or equipment in question and immediately report the occurrence to Casa do Ferrão.

Guest responsibility

Guests are responsible for their use of the facilities, pool, furniture, equipment and other items made available to them, as well as for complying with the rules established for their use. It is the responsibility of each user to take appropriate precautions for their own safety and the safety of others, as well as to assess the suitability of using the facilities and equipment according to their own abilities and personal circumstances. Casa do Ferrão is not responsible for accidents or damages resulting from improper, reckless, or negligent use of the facilities or equipment, failure to comply with the rules of use and safety, or acts or behaviors of the guest or third parties that are not attributable to Casa do Ferrão. The reserve owner must ensure that all individuals within the reserve area are aware of and comply with these rules.

Pool

The swimming pool is available for guests’ independent use and does not have permanent security or supervision services. The use of the pool is the responsibility of the users, who are responsible for taking appropriate precautions, especially considering the depth of the pool, the condition of the surrounding floor, and their own physical and swimming abilities. Any reckless or dangerous use is prohibited, especially running in the area around the pool, using glass containers in its vicinity, or engaging in behavior likely to endanger the user or others. Casa do Ferrão is not responsible for accidents resulting from the reckless or improper use of the pool or from failure to comply with these rules.

Minors and people in need of supervision.

Children under 18 must remain under the proper and constant supervision of a responsible adult, especially when using the pool and any areas or equipment that may present increased risks. It is the sole responsibility of parents, legal guardians, or responsible adults to ensure this supervision; Casa do Ferrão does not provide any childcare or supervision services for minors. The same applies to people who, due to age, physical condition, or other circumstances, require special assistance.

Damage caused or missing items

Guests agree to preserve the facilities, furniture, equipment, and other property of Casa do Ferrão and to use them appropriately. Guests are responsible for any damage, deterioration, loss, or defects resulting from improper, negligent, or reckless use, or from any action attributable to them. The reservation holder is liable to Casa do Ferrão, to the extent legally permissible, for damages caused by him and by the persons covered by the respective reservation. We reserve the right to charge for any damages intentionally caused by the customer, presenting the corresponding invoices with the amounts corresponding to the items or repairs to be charged. The €600 deposit may be partially or fully retained, depending on the assessment of the damages. The costs necessary for the repair or replacement of damaged or missing goods may be deducted from the deposit amount, without prejudice to Casa do Ferrão’s right to demand payment of the difference whenever the damage suffered exceeds the amount of the deposit.